Privacy Policy

Effective Date: 06/06/2025 VoxnexAi Pty Ltd

Introduction

At VoxnexAi, we believe that artificial intelligence must serve people—not replace them. As a company delivering high-volume voice automation to businesses across sectors, we are committed to building systems that are ethical, trustworthy, and aligned with societal values.

Our AI solutions are designed to support human decision-making, improve communication efficiency, and reduce friction in everyday interactions—without compromising on privacy, fairness, or integrity.

These principles guide our approach to AI design, deployment, and ongoing refinement.

1. Human-Centric Design

We build our AI systems to enhance human capability, not diminish it. Every interaction we automate is grounded in service to people—our clients, their customers, and society at large. This includes:

Respecting individual autonomy and dignity;
Prioritising clarity, empathy, and utility in AI-led conversations;
Avoiding dehumanisation in high-stakes scenarios (e.g. financial hardship, sensitive services).

Our voice agents are designed to empower users and free human agents to focus on more complex, value-driven tasks.

2. Fairness & Inclusion

VoxnexAi is committed to eliminating bias from our datasets, prompts, and decision frameworks. We:

Routinely audit outputs for signs of systemic bias or unintended consequences;
Avoid language or responses that could reinforce stereotypes or disadvantage any demographic;
Test campaign templates across a variety of tones, accents, and cultural contexts.

AI should never be a gatekeeper to fairness. Our systems are built to extend opportunity—not limit it.

3. Accountability & Reliability

We accept full responsibility for the AI experiences we deliver. That means:

Maintaining human oversight over campaign logic, escalation paths, and fallback flows;
Auditing our models and prompts for consistency, especially when dealing with payments, consent, or sensitive topics;
Scoring and monitoring conversations for quality assurance using a transparent and explainable framework.

Our AI systems are not "set and forget." They are actively managed, tested, and updated to meet real-world conditions.

4. Privacy & Data Protection

We operate under privacy-by-design principles. VoxnexAi:

Minimises personal data collection wherever possible;
Stores only campaign metadata by default (not call recordings);
Anonymises interaction data used for AI improvement;
Ensures all data is hosted within the customer’s region;
Deletes data passed to third parties (e.g. SMS providers) immediately after fulfilment.

We are committed to protecting the rights of all individuals who interact with our platform—whether directly or through our clients.

5. Transparency & Explainability

We strive for AI that is not only powerful but also understandable. This includes:

Clearly labelling AI interactions when required;
Ensuring clients and their users understand what the system can and cannot do;
Offering reporting dashboards with traceable outcomes, performance trends, and usage summaries;
Making our use of AI for quality assurance and training explicit and visible to customers.

We believe that trust in AI grows when users feel informed and in control.

Ongoing Commitment

Ethical AI isn’t a checkbox—it’s a discipline. At VoxnexAi, we regularly review our systems, prompts, training inputs, and interaction logs to ensure alignment with these principles.

We also welcome dialogue and feedback from our customers, industry peers, and the public to help us improve and adapt responsibly.