1. Introduction

These Terms of Use ("Terms") govern access to and use of the VoxnexAi voice AI platform ("VoxnexAi Platform") by customers and authorised users. VoxnexAi Pty Ltd ACN [Insert ACN] ("VoxnexAi", "we", "our", "us") provides services including a front-end orchestration layer for AI-powered voice campaigns. By registering or using the VoxnexAi Platform, you agree to these Terms on behalf of yourself or your organisation ("Client", "you"). If you are using VoxnexAi on behalf of a legal entity, you represent that you have the authority to bind that entity to these Terms.

Your use of the VoxnexAi Platform is also governed by our Privacy Policy which details how we collect, store, use and disclose your data.

2. Access and Use

2.1 Licence

Subject to these Terms and your chosen subscription plan, VoxnexAi grants you a non-exclusive, non-transferable, non-sublicensable licence to access and use the VoxnexAi Platform in accordance with your subscription level.

2.2 Subscription Plans

VoxnexAi offers:

• Self-Serve: Templated campaigns at fixed monthly pricing

• Enterprise Beginner: Custom campaign builder access

• Enterprise Premium: Dedicated support, enhanced analytics, and API access

Each plan is governed by scope and limitations outlined during onboarding or through your client portal.

2.3 Authorised Users

You are responsible for managing user accounts and permissions within your organisation. All Authorised Users must comply with these Terms. You must notify VoxnexAi of any unauthorised use or breach of security.

3. Service Availability and Updates

We strive to maintain a high level of platform availability. However, the Platform may be unavailable due to maintenance, upgrades, or failures in third-party services. VoxnexAi reserves the right to change features or discontinue services with notice where practical.

4. Data & Usage

4.1 Customer Data

You retain all rights to the data uploaded, submitted, or generated by you through the Platform ("Customer Data"). You warrant that you have obtained all necessary consents and comply with applicable privacy and data protection laws.

You grant VoxnexAi a limited licence to process Customer Data solely to deliver the services, support analytics, and improve product performance.

4.2 Usage Data

We may collect anonymised and aggregated usage data to enhance system performance and inform product development. Such data will not identify individuals or specific clients.

5. Restrictions on Use

You must not:

• Reproduce, resell, or sublicense the Platform.

• Use the Platform for unlawful purposes or violate applicable regulations.

• Interfere with or disrupt the Platform or its backend APIs.

• Attempt to reverse engineer or access systems not expressly made available to you.

• Use the Platform to transmit harmful code or infringe third-party rights.

6. Fees and Payment

You agree to pay all fees in accordance with your selected subscription plan. Invoices are issued monthly in advance, with usage-based charges billed in arrears where applicable.

VoxnexAi may revise its fees with 60 days’ notice. Continued use of the Platform after this period constitutes acceptance of the revised pricing.

Failure to pay on time may result in suspension or termination of service.

7. Intellectual Property

The VoxnexAi Platform, including its orchestration engine, user interface, templates, and all related IP, remains the exclusive property of VoxnexAi. Your rights to use the Platform are limited to those expressly granted under these Terms.

You retain ownership of your Customer Data. We claim no ownership over data submitted by you beyond the rights necessary to provide services.

8. Termination

These Terms remain in effect until terminated by either party. You may terminate at any time with 30 days’ written notice. VoxnexAi may terminate:

• For material breach with 14 days’ notice.

• For convenience with 60 days’ notice.

• Immediately if you breach clauses regarding IP, payments, or misuse of the Platform.

Upon termination:

• Access to the Platform ceases.

• You may request export of your Customer Data within 30 days.

• VoxnexAi may delete data post this period, unless required to retain by law.

9. Confidentiality

Each party agrees to protect the other’s Confidential Information and use it solely for the purpose of fulfilling these Terms. This obligation survives termination.

10. Limitation of Liability

The VoxnexAi Platform is provided "as-is". We do not guarantee uninterrupted, error-free service. To the extent permitted by law:

• VoxnexAi’s liability is limited to the amount paid by you in the previous 12 months.

• We are not liable for indirect or consequential losses, including loss of profits or data.

11. General Provisions

• Governing Law: These Terms are governed by the laws of New South Wales, Australia.

• Severability: If any provision is invalid, the remainder remains enforceable.

• Assignment: You may not assign these Terms without written consent.

• Entire Agreement: These Terms, along with our Privacy Policy and any written Service Agreement, constitute the entire agreement.

12. Contact

For any questions regarding these Terms or your account, contact:

VoxnexAi Pty Ltd info@voxnex.ai